Purchase Terms and Conditions
Last updated: 22 July 2025
Terms of Participation
Please read the following terms carefully. When you signing up for an online training program or offering, the following Terms and Conditions are entered into by Moira Fuller (“Company”, “we”, or “us”) and You (“Client” or “You”), and you agree to the following terms:
Provision of Online Training (Digital Products / Programs) and Coaching
Where an online training product (herein after referred to as “Online Training”, “Digital Product”, “Training”, “Coaching” or “Program”) has been purchased, we agree to provide the online training of offer as identified in the sales / payment page. As a condition of purchasing the program, you agree to be bound by and to abide with all policies and procedures set out in this Agreement, including those incorporated by reference.
You will receive the online training as outlined in your shopping cart.
When you purchase, you’ll be added to our email list and we will send your information about your training, as well as keeping in touch with other free and paid-for trainings. You are welcome to opt-out at any time.
Products you have purchased will be available online for at least 12 months. If the product is ever removed, you’ll be given at least one month’s notice, sent by email to the email address provided to us at the time of purchase.
[Please note, as part of a non-compete agreement in the sale of my multi-craft subscription box business, I am currently unable to provide coaching, products or services in direct competition with that business, i.e., a multi-disciplinary craft subscription box selling to the UK market. If you’re not sure if that includes you, please email us (hello (at) moirafuller.co.uk) to ask and I’ll be happy to help. If we discover a sale has gone through, I’ll be in touch to cancel your access and refund your payment. Apologies and thanks for your understanding!]
Scope of Services – ‘Done For You’ Support
Where ‘done for you’ support is purchased (“Done For You”, “Services”), we agree to provide the services as identified in the sales / payment page, as applies to the specific projects we agree to work on. As a condition of purchasing the program, you agree to be bound by and to abide with all policies and procedures set out in this Agreement, including those incorporated by reference.
There is no guarantee of specific deliverables for the duration of this contract. Client and Company will set up an initial strategy call to discuss expectations, preferences, and prioritize tasks before the project plan(s) are created.
Client agrees to be available for communication regarding the delivery of services. Any late running of communication may have an impact on the ability to deliver projects within the timescale, and limit the work that can be created. There will be no extension to the specified container of time for done-for-you services. E.g., if projects cannot be completed due to lack of communication, the container will end on the original end date, regardless of project stage.
Additional revisions: Minor revisions can be handled through the Support Ticket system, which is available for the duration specified on the sales page. More significant revisions can either be handled as a new project within the scope of the container (where possible and agreed by both parties, and replacing any previously agreed project(s)), or by booking additional time, where the rate and options will be shared by the Company (with the hourly rate no more than the advertised ‘hourly call’ rate). It is at the Companies discretion where a revision is minor or needs more significant time. Client will pay for any additional time agreed prior to commencement of new work.
Any deliverables the Company creates under this Agreement shall be for the sole use of the Client. Where processes, systems and deliverables from the Company are received, the Client will have non-exclusive right of use. Where the Client provides their original artwork, content or writing, the rights to these remain exclusively with the Client, with permission given (where requested and granted) to share non-confidential content or scope of work for ‘testimonial / portfolio’ purposes.
Client represents and warrants to Company that Client owns all right, title, and interest in, or otherwise has full right and authority to permit the use of any material provided by Client to Company for use in the Services (hereinafter “Client Content”). To the best of Client’s knowledge, the Client Content is accurate, legal, conforms to ethical standards of the Client’s industry, does not infringe the rights of any third party, and use of the Client Content, as well as any trademarks in connection with the Project, does not and will not violate the rights of any third parties. Client shall comply with the terms and conditions of any licensing agreements which govern the use of third party materials.
Scope of Services – One-to-One Coaching
Where the product “Scale” or “Solve” or “One to One Coaching” (herein after referred to as “Coaching”) has been purchased, we agree to provide the coaching as identified in the online payment page. As a condition of purchasing the programme, you agree to be bound by and to abide with all policies and procedures set out in this Agreement, including those incorporated by reference.
You will receive the coaching sessions as outlined in your shopping cart, starting within 1 month of purchase, and / or at the frequency stated in the outline. Where you are unable to attend a call / calls due to holidays / ill health / other reasons, the time period can be extended, but all calls must be taken within 3 months of the expected end date, or will be forfeited.
Where you have purchased a one-off Strategy Call (limited availability), these must be used within the expiry period notified on the checkout page.
Advance notice of at least 24hrs must be provided to cancel coaching calls, or the session may be forfeited.
Where additional support is offered between calls (for example, the “Scale” package), a ‘fair use’ expectation applies. This will be up to 4 hours a month and will cover time spent on any additional support as set out on the sales page, for the original duration of your container. Examples may include: replying to emails, voicenote support, carrying out reviews. It does not include time on your 1:1 calls (that time is in addition to the < 4hrs). The ‘fair use’ hours do not carry across to following months.
Where you also have voice note and / or email support included during the container of the coaching period, messages are replied to during working hours only, within 2 working days (usually faster, and you’ll be notified if there are any holiday days or unexpected unavailability, e.g., ill health). Where the coaching call period has been extended by agreement, the voicenote / email / review support will still end on the planned end date, unless by other prior written agreement.
Where resources are provided (e.g., online portal, training module, call recordings), the content will remain live for (at least) 6 months after your coaching container ends.
If additional support (e.g., voicenote, emails, reviews) is *not* mentioned on your sales page, then it is not included in your package.
Client responsibility
You will be responsible for their own actions in the programme, and in order to get the most of out it, will be expected to:
– Attend any agreed one-to-one coaching sessions
– Cooperate with us, be responsive and open and willing to communicate
– Take responsibility for your own actions
Voice Note Support
Where you have purchased an offer with bonus voice note support (e.g., ‘Voicenote Q&A Days’), we will be coaching other clients during the day. These are not all day one-to-one sessions. They will be provided on the platform specified on the sales page, or a similar alternative, which you will be notified of in advance. The dates of your voice note support sessions will be shared with you during or after purchase.
If a voice note support day needs to be cancelled due to unforeseen circumstances, it will be rescheduled or an alternative provided.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Disclaimer of Warranties; Limitation of Liability
The Company’s Terms of Use, Privacy Policy and Earnings Disclaimer and hereby incorporated by reference into this agreement. Except where modified by this Agreement, these named agreements will form part these terms.
The Company does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. We have made every effort to accurately represent the product or service and its potential. Each Client’s success depends on many factors, including their background, dedication, desire, and motivation. As with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money as a result of your participation in any product or service. The product does not guarantee specific results.
The Company and Moira Fuller are / is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, or financial analyst, psychotherapist or accountant. You understand that we have not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for you; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for you; (6) introduce you to our full network of contacts, media partners or business partners. You understand that a relationship does not exist between the parties after the conclusion of any program.
You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from any training or coaching or any interactions with us. As such, you agree that we are not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by us.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall the Company, Moira Fuller, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
This agreement is not and should not be construed as a partnership or joint venture, agency or employment relationship. The information contained in the Program and Services provided, including any interactions with individuals, should not be construed as professional advice.
Fees & Payment
In consideration of access to the Program, you agree to pay the fees as outlined in the payment page.
If you choose a payment plan, you must pay the initial amount on the day of purchase and then your chosen payment method will be automatically charged the following payments on a monthly basis.
If you choose monthly payments, you remain responsible for those payments unless you are given a refund under the Product’s Refund Policy (as below). You can not cancel or avoid these payments except through the Refund Policy. In the event that any payment is not made, the Company will immediately suspend your access to the program, any materials, and cancel any remaining support sessions.
If you choose a payment plan, you hereby authorise the Company to charge your card automatically according to the terms above.
All payments must be made on a timely basis. If payments are not made on time, interest may be charged at the Bank of England reserve rate plus 8%.
VAT does not apply to the prices quoted above (and is currently not applicable).
Refund Policy
Where a refund policy applies, this will be specified on the sales page.
If no return policy is specified, or the product is stated to not have a refund available, then the product is not eligible for a refund.
If a refund policy is applicable and you want to use it, contact our support team at hello@moirafuller.co.uk within the refund policy timeframe specified on your sales page (normally no longer than 10 days from purchase) to let us know you’d like a full refund of monies paid to that date (for that Training), and cancellation of any future on your payment plan, if applicable.
If you receive a refund through the money back guarantee above, the Company will promptly issue an instruction to the payment processor to issue the refund. The Company will be bound by the payment processor’s usual refund timings and unable to speed up the process.
If you receive a refund, this will immediately terminate any and all licenses granted to you to use the materials in the Training or provided to you under this Agreement and the Company’s Terms.
You will immediately cease using the material and destroy all copies of information provided to you, including but not limited to: emails, videos, audio files, forms, documents, templates, shared folders, and other resources.
No Transfer of Intellectual Property / Confidentiality
The content of the Program, Coaching, Email support and any other materials, contains the Company’s Intellectual Property, which will be whole and entirely retained by the Company. Your participation in the training does not give a transfer of intellectual property to you.
You are granted a single-person, non-exclusive, non-transferable license to use the content for your personal / business use only. You cannot sell your license or content to another party.
You will maintain confidentiality of all materials (video, written, audio, presentations, templates, forms, logos, designs and other material) provided in the provision of service, and will not share any of this information with anyone other than the Company or its employees.
All content included as part of the Training and any software used in the Training, is the property of the Company or its suppliers and protected by copyright and other intellectual property laws.
The company name, logo and related names, logos, product names, teaching program and designs are copyright to the Company or its affiliates. You cannot use these names, marks, logo, etc., without the prior written permission of their respective owners. For clarity, you are not permitted to create an off-shoot group (e.g., Facebook group) around any programs or trainings offered by Moira Fuller.
You cannot modify, reverse engineer, create derivative works or in any way exploit the content – in whole or part – found in the Program and Services provided.
If you infringe any of the Company’s intellectual property, it will result in an immediate termination of contract, and you will not be entitled to a refund of any portion of the fees. If a loss of income to the Company is incurred through your infringement, you grant the Company unlimited rights to pursue the loss of income from you.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by us
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We recommend you read the terms and conditions and privacy policies of any third-party web sites or services that you visit / use.
Force Majeure
The Company will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control
Other Important Terms
The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Participation.
If any of the provisions of these Terms of Participation are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Participation. The remainder of these Terms of Participation shall be valid and enforceable.
The information provided in the Program and Services may include inaccuracies or typographical errors. The Company may make improvements and / or changes to the Program at any time.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Governing Law & Jurisdiction
This contract and any agreement between the parties will be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the court of England, with any disputes arising from this contract settled exclusively in the courts of England.
Contact Us
If you have any questions about these Terms, please contact us.
Moira Fuller, Moorbottom Lane, Bingley, England, BD16 4HA.
Updates:
22 July 2025: Bringing One-to-One services terms and conditions into these main purchase terms & conditions.
14 February 2025: Additional of Scope of Services for Done For You work added to terms. Clarifying text that if no refund policy is specified, then no refund will be available.
5 June 2023: Original terms on this new website. Prior terms are on record and available for past customers on request